AL MUSTAFA AUSTRALIA LIMITED ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to carry out our charitable activities, including fundraising, processing donations, and providing humanitarian aid. The types of personal information we may collect include:
Contact Information: Name, address, email address, and phone number.
Financial Information: Credit card details, bank account details, and donation history (for processing donations and issuing tax receipts).
Identity Information: Date of birth and other details if required for specific programs or volunteer checks.
Engagement Information: Details of your interactions with us, including event attendance and volunteer history.
How We Collect Information
We collect personal information directly from you when you:
Make a donation via our website, over the phone, or in person.
Sign up for our newsletter or updates.
Register to volunteer with us.
Contact us with an enquiry or feedback.
In some circumstances, we may collect information from third parties, such as fundraising platforms, but only where you have consented to this or would reasonably expect us to do so.
2. Anonymity
Where lawful and practicable, you have the option of remaining anonymous or using a pseudonym when dealing with us (e.g., when making a general enquiry). However, we are required by law to collect your name and other details to issue a tax-deductible receipt for donations.
3. Use of Personal Information
We use your personal information for the primary purpose for which it was collected, or for related purposes you would reasonably expect. These purposes include:
Processing your donations and issuing tax receipts.
Communicating with you about our projects, appeals, and the impact of your support.
Managing our relationship with you as a donor or volunteer.
Responding to your enquiries and feedback.
Complying with our legal obligations (e.g., reporting to the ACNC or ATO).
Direct Marketing
We may use your contact details to send you information about our appeals and activities. You can opt-out of receiving these communications at any time by contacting us or using the "unsubscribe" link in our emails.
4. Disclosure of Personal Information
We do not sell or trade your personal information to third parties. We may disclose your information to:
Service Providers: Third-party providers who assist us with functions such as payment processing, mail houses, and IT support. These providers are required to protect your information and only use it for the specific purpose for which it was provided.
Overseas Recipients: As part of our international humanitarian work, we may share non-identifiable or aggregated data with our international partners to facilitate aid delivery in countries. We strive to ensure any overseas transfer of personal information complies with the APPs.
Legal Requirements: Where required or authorised by law.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
Secure storage of hard copy records.
Password-protected electronic databases with restricted access.
Secure payment gateways for online donations (PCI-DSS compliant).
Regular staff training on privacy and data protection.
We will destroy or de-identify personal information once it is no longer required for our charitable purposes or legal obligations.
6. Access and Correction
You have the right to access the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete.
To make a request, please contact our Privacy Officer using the details below. We may require you to verify your identity before processing your request.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us in writing. We take privacy complaints seriously and will investigate and respond to you within a reasonable timeframe (usually 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
AL MUSTAFA AUSTRALIA LIMITED
ABN: 77 677 606 076
Address: L 1 60 Martin Pl Sydney NSW, 2000, Australia
